Here’s what we’re doing:
- Implemented enhanced sanitation protocols.
- Installed additional hand wash stations and sanitizer stations.
- Placed markers on the ground to facilitate social distancing at exhibits and other areas where groups congregate.
- Made modifications and restricted access to select exhibits due to the increased susceptibility of certain animal groups to COVID-19.
- Suspended the use of highly touched items such as paper maps and coins for the Coins for Conservation kiosk.
- Requiring face coverings for guests inside the following locations; Administration/Spineless Wonders Building and while participating in giraffe feedings.
- Suggested face coverings while visiting the Domestic Animal Area and Guinea Pig Area.
Here’s how you can help:
- Please stay home if you are feeling ill and are showing symptoms of COVID-19, or if you have been exposed to someone that has.
- Bring your face covering. They will be required inside the following locations; Administration/Spineless Wonders building and while participating in giraffe feedings.
- Masks will be available for purchase at each ticket counter and the gift shop.
- Please be mindful of social distancing and stay at least six feet away from other groups of visitors.
What’s Open vs. What’s Closed
Open
- Outdoor animal exhibits
- Biodiversity Hall
- Reptile House
- Administration/Spineless Wonders Building (Face coverings are required when inside this building)
- Giraffe feedings (Everyday @ 11 , Face coverings required during the feeding)
- Rides, including train and carousel
- Festival lawn – great for picnicking!
- Wild Things Gift Shop
- Playground
- Koi Feeding
- Animal Encounter Experiences; Sloth, Rhino and Aldabra Tortoise (by appointment)
- Domestic animal feedings
- Animal Encounters Area
- Scooter, stroller and wheelchair rental
- Water fountains
- ATM machine
- Front concession stand (will be closed Monday-Friday starting on August 15)
- Reopening select Events; Evening Rentals, Pints for Preservation, Boo at the Zoo, and Members Only
Closed
- Indoor exhibits at Giraffe Building (indoor giraffe/African primates)
- Back concession stand
- Giraffe Encounter halted at this time
Frequently asked questions
Is the zoo open to the public?
Open for the 2022 season from April 18 – October 30.
Closed on Mondays starting on Sept 12.
Do I have to wear a face covering to the zoo?
Yes, please bring your face covering. They will still be required in the Administration/Spineless Wonders Building and during any of the giraffe feedings.
Masks will be available for purchase at each ticket counter and at the gift shop.
What if I am unable to wear a face covering due to a medical condition?
We understand that some people have medical conditions that are affected by wearing a face covering the mouth and nose. Reasonable accommodations, such as the use of a plastic face shield, can be used for those who are unable to wear mask.
To keep animals and staff safe and healthy, we require ALL guests (ages 2 and older) to wear face coverings inside the Administration/ Spineless Wonders Building and while participating in the giraffe feedings.
Do I need a reservation to enter the zoo?
At this time, we are not requiring guests to make a reservation. Guests can still purchase tickets on-line or at the Zoo Admission Gate. However, guests will receive discounted pricing if tickets are purchased on-line before 9 a.m the day of their visit.
If it rains, can I get a refund for my tickets?
No. Sorry, but refunds are not being issued due to inclement weather.
Admission/Ride/Feeding tickets are nonrefundable.
- If you purchased General Admission tickets online, the Zoo may be able to accommodate a one-time ticket transfer to change the date of your visit. To request a ticket transfer, please email info@niabizoo.com at least 24 hours in advance of your scheduled ticket. Be sure to include the alternate date for your visit.
- Please contact info@niabizoo.com for more information.
I bought a ticket and now I can’t come, can I refund it or transfer it to another day?
No. Sorry, tickets are non-refundable.
Admission/Ride/Feeding tickets are nonrefundable.
- If you purchased General Admission tickets online, the Zoo may be able to accommodate a one-time ticket transfer to change the date of your visit. To request a ticket transfer, please email info@niabizoo.com at least 24 hours in advance of your scheduled ticket. Be sure to include the alternate date for your visit.
- Please contact info@niabizoo.com for more information.
Can I make a reservation by phone?
No, but guests can purchase tickets on-line or at the Zoo Admission Booths.
Are gift shops and concession stands open?
The Wild Things Gift Shop is open.
Front concession stand is open. It will be closed Monday-Friday starting on Aug 15.
Back concession stand is closed until further notice.
As always, guests are welcome to bring their own food and beverages (review our zoo rules for restrictions).
Can I bring my own food and drink to Niabi Zoo?
As always, guests are welcome to bring their own food and beverages (review our zoo rules for restrictions).
Are the train and carousel running?
Yes, train and carousel rides are running. You may reserve your tickets here or purchase your tickets when you arrive for your visit or purchase them at the Zoo Admission Booths or Gift Shop.
Are animal feeding experiences available?
Giraffe feedings are open (Everyday @ 11 , face coverings are required during the feeding)
The Koi feeding is available.
The domestic animal area and feeding experience is available.
I’m a Niabi Zoo member, are other zoos accepting reciprocal benefits?
Yes, but we highly recommend you contact any institutions prior to your visit to confirm their current participation status in the reciprocal program is active. You can check out the 2022 reciprocal list here.
I have a membership at another Zoo that is a reciprocal partner with Niabi, can I reserve a ticket for free?
ADMISSIONS/PARKING-Please just bring your membership card and ID with you and present both to the admissions staff on the day of your visit. We allow up to 2 Adults and 4 Children to receive the reciprocal discount, depending on who is listed on your membership. Anyone not listed on your membership will need to pay for admissions when you arrive. You will still need to pay for parking on the day of your visit.
What attractions and exhibits are open and closed?
Open
- Outdoor animal exhibits
- Biodiversity Hall
- Reptile House
- Administration/Spineless Wonders Building (Face coverings are required when inside this building)
- Giraffe feedings (Everyday @ 11 , Face coverings required during the feeding)
- Rides, including train and carousel
- Festival lawn – great for picnicking!
- Wild Things Gift Shop
- Playground
- Koi Feeding
- Animal Encounter Experiences; Sloth, Rhino and Aldabra Tortoise (by appointment)
- Domestic animal feedings
- Animal Encounters Area
- Scooter, stroller and wheelchair rental
- Water fountains
- ATM machine
- Front concession stand (will be closed Monday-Friday starting on August 15)
- Reopening select Events; Evening Rentals, Pints for Preservation, Boo at the Zoo, and Members Only
Closed
- Indoor exhibits at Giraffe Building (indoor giraffe/African primates)
- Back concession stand
- Giraffe Encounter halted at this time
What are you doing to keep guests safe from Covid-19?
- Implemented enhanced sanitation protocols.
- Installed additional hand wash stations and sanitizer stations.
- Placed markers on the ground to facilitate social distancing at exhibits and other areas where groups congregate.
- Made modifications and restricted access to select exhibits due to the increased susceptibility of certain animal groups to COVID-19.
- Suspended the use of highly touched items such as paper maps and coins for the Coins for Conservation kiosk.
- Requiring face coverings for guests inside the following locations; Administration/Spineless Wonders Building and while participating in giraffe feedings.
- Suggested face coverings while visiting the Domestic Animal Area and Guinea Pig Area.