We are now closed on Mondays. Please come visit us Tuesday-Sunday during regular business hours! (dismiss)

Frequently asked questions

How much is admission?

Click here for current ticket pricing.

Can we purchase admission tickets online or in person?

Guests can purchase tickets for admission, experiences, and parking on-line for a discounted rate or at the Zoo Admission Booths. Click here to get on-line tickets.

Do you charge for parking?

Yes. There is a small parking fee that helps maintain our parking lot and directly benefits education and conservation initiatives at Niabi Zoo. [Learn more]

Do you offer a military or senior discount?

Yes, we offer an active military and senior citizen discount. Click here for more information on pricing.

Do you offer group rates?

Group discounts are offered to parties of 20 or more.

For more information on pricing click here.

Do you offer free days?

Yes. Niabi Zoo offers free days on weekdays in the Fall. Check our free days schedule for specific dates. [Learn more]

Can I bring food and beverages to the zoo?

Absolutely! Outside food, drink, and coolers are allowed. For the safety of the animals, you may NOT bring:

  • Alcoholic beverages
  • Glass containers
  • Grills
  • Straws

Does the zoo close due to the weather?

The zoo is open rain or shine, unless the severity of the weather is so severe is poses a threat to our guests, staff or animals. If we close for a major weather event, we will post the news on our website and our social media accounts. We do not offer rain checks or refunds to due inclement weather.

What is the zoo’s refund policy?

Admission/Ride/Feeding tickets are nonrefundable.

  • If you purchased General Admission tickets online, the Zoo may be able to accommodate a one-time ticket transfer to change the date of your visit. To request a ticket transfer, please email info@niabizoo.com at least 24 hours in advance of your scheduled ticket. Be sure to include the alternate date for your visit.
  •  Please contact info@niabizoo.com for more information.​

Can I drop off my child at the zoo? How old do they need to be without an adult present during their visit?

A child must be 16 years or older to visit the zoo without a parent or legal guardian present.

How old does a child have to be to ride the train by themselves?

A child must be 10 years or older to ride the train without a parent or legal guardian present.

Are pets allowed at the zoo?

Pets are not allowed at the zoo.

Can I bring a service animal?

Service animals are welcome at Niabi Zoo. Click here to review Niabi Zoo’s service animal policy (PDF).

What items are not allowed on zoo grounds?

For the safety of our guests, staff and animals we ask that the following items NOT be brought on zoo grounds:

  • Pets
  • Alcoholic beverages
  • Glass containers
  • Straws
  • Grills
  • Laser pointers
  • Skateboards, roller blades, bicycles, or similar
  • Radios/stereos
  • Firearms
  • Knives

Can I smoke at the zoo?

There is no smoking permitted on zoo grounds. You may leave zoo grounds to smoke through the exit gate but must stop at the Wild Things Gift Shop to get a stamp for reentry. You must be 15-feet away from all zoo buildings, exits and entrances while smoking.

Does the zoo have strollers and wheelchairs available?

Yes, we have strollers (single and double), wheelchairs and motor scooters. [Learn more]

What is your policy on power-driven mobility devices?

Click here for more information (PDF).

Do you have an ATM?

Yes, there is an ATM located in the Discovery Center to the right of zoo admission gates.

Does the Zoo have baby nursing stations?

There is a family restroom available in the Discovery Center hallway to accommodate family needs such as breastfeeding, diaper changing, toddler use with parent, etc. A chair is available in the family restroom.

Diaper changing stations are available in the Discovery Center and Wolf’s Paw Concession restrooms.